All sales are final, no cash refunds due to the custom nature of our product.
Payment and Turnaround Time:
Payment can be made with PayPal or other credit cards via PayPal.
For ANY ITEMS ordered that are in productions, please allow 2-4 weeks for delivery.
Order Content Submitted to Gracie Greene™, LLC:
REQUESTS TO MAKE CHANGES TO AN ORDER CAN ONLY BE GUARANTEED WITH A POSTING TO THE COMMENTS SPECIAL INSTRUCTIONS SECTION OF THE ORDER SUMMARY WITH APPROVAL FROM GRACIE GREENE™, LLC. Any and all information submitted to Gracie Greene™, LLC by the customer is certified to be true and accurate including but not limited to shipping & billing information, email information, order content, and contact information. We can not be responsible for any errors in spelling, language, color schemes, or any other order variables due to inaccurate information provided by the customer. Any request for changes or inaccuracies discovered by the customer after an order has been submitted must be made by phone and confirmed in writing by email a Gracie Greene™, LLC representative.
Guaranteed Delivery Dates & Shipping Policy:
Guaranteed Delivery Dates must be arranged in advance by phone and confirmed in writing with a posting added to the "Comments/Special Instructions" section of the order summary by a Gracie Greene™, LLC representative. Claims Policy: All claims must be made within 10 days of the postmarked order ship date and are subject to approval by Gracie Greene™, LLC. To submit a claim, all items in question must be mailed back to Gracie Greene at the customer's expense for approval.
If your order was made improperly due to the sole fault of Gracie Greene, the items in question will be replaced and shipped to the customer free of charge and a credit will be issued for the return ground postage paid by the customer.
A 10% order cancellation fee will be applied to any electronic payment refunds due on canceled orders. Any order that has started production or has already shipped may not be canceled.
Use of This Website & Trademark Information:
Gracie Greene is a registered trademark and protected under United States Law. All materials contained in this Web site including images, illustrations, designs, icons, photographs, written, other materials that appear as part of this Site, and the selection and arrangement there of are copyrighted works of Gracie Greene™, LLC, collectively, the "Contents".
The Site as a whole is protected by copyright and trade mark, all worldwide rights, titles and interests in and to which are owned, licensed to, or used with permission by Gracie Greene™, LLC. The Contents of this Site*, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise or services from this site) use by the users of this Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.